Shipping policy
Processing Time
All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations
We currently ship to the United States and select international destinations. If your country is not available at checkout, please contact us and we'll do our best to accommodate you.
Shipping Rates (United States)
- Orders of $35 or more: free standard shipping
- Orders under $35: $4.95 standard shipping
Some items ship separately from our different brand partners. On orders under $35 that include items from more than one partner, the $4.95 rate applies to each shipment. Your exact shipping cost is always shown at checkout before you pay.
Shipping rates for Canada and other international destinations are calculated at checkout.
Estimated Delivery Times
- United States, Standard Shipping: 5–10 business days from the date you order, including processing time
- International: delivery times vary by destination
Please note that these are estimates and not guarantees. Delivery times may vary depending on your location, customs processing, and carrier delays.
Customs, Duties & Taxes
For international orders, your package may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package through the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Delays
Occasionally, shipping delays can occur due to high order volumes, weather events, customs processing, or other factors outside our control. If your order is significantly delayed, please contact us and we'll investigate on your behalf.
Lost or Stolen Packages
Svanelle is not responsible for packages that are lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If you still can't locate it, contact us at customerservice@svanelle.net and we'll do our best to help.
Contact Us
Have a question about your shipment? We're here to help. Email us at customerservice@svanelle.net and we'll respond within 1–2 business days.